Last Updated: 5 February 2026
These Terms & Conditions (“Terms”) govern your use of [www.mastermind-digital.com] and any services provided by [Mastermind Digital] (“we”, “us”, “our”). By using our website or engaging our services, you agree to these Terms.
1. Services
We may provide services including (but not limited to):
- Education consultancy (course/institution selection, admissions guidance, document checklist support)
- Digital marketing services (ads, content, strategy, SEO, lead generation support)
- Migration/visa advisory support (document guidance, application preparation support where applicable)
Exact scope, timelines, and fees depend on your selected package/service and will be confirmed in writing (WhatsApp/email/proposal/invoice).
2. No Guarantee of Outcomes
- Admission decisions are made by institutions/universities/colleges, not by us.
- Visa/immigration decisions are made by government authorities, not by us.
Therefore, we do not guarantee admission approval, visa approval, processing times, or outcomes.
3. Your Responsibilities
You agree to:
- Provide accurate, complete, and truthful information
- Submit genuine documents only
- Respond to requests and deadlines in a timely manner
You acknowledge that false or incomplete information may cause delays, refusal, or loss, and we are not responsible for such outcomes.
4. Fees & Payments
- Fees (if any) will be communicated before service begins.
- Payments may be required upfront or in milestones depending on the service.
- Unless stated otherwise in writing, third-party costs (application fees, embassy fees, medicals, translations, courier, etc.) are paid by you.
5. Refunds & Cancellations
Refund eligibility depends on the service stage:
- If work has already started (consultation performed, document review done, applications prepared/submitted, campaigns launched), fees may be non-refundable or partially refundable.
- Any special refund promise must be written and confirmed by us.
6. Website Use Rules
You agree not to:
- Misuse the website, attempt unauthorized access, or disrupt systems
- Copy or republish website content without permission
- Use our brand name/logo in a misleading way
7. Intellectual Property
All website content, designs, logos, videos, and materials are owned by [Mastermind Digital] or licensed to us. You may not reuse them commercially without written permission.
8. Third-Party Platforms & Tools
We may use third-party services (e.g., Meta/Facebook, Google, WhatsApp, webinar tools, CRM tools). We are not responsible for outages, policy changes, account restrictions, or decisions made by third-party platforms.
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential losses.
- Our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim (if any).
10. Privacy
Your use of our services is also governed by our Privacy Policy and Cookie Policy.
11. Termination
We may refuse or stop service if:
- You provide false documents or misinformation
- You behave abusively or unlawfully
- You do not pay agreed fees
You may stop using our services at any time, subject to payment/refund terms above.
12. Governing Law
These Terms are governed by the laws of [GOVERNING COUNTRY/STATE]. Any disputes will be handled in the courts of [JURISDICTION/CITY], unless otherwise required by law.
13. Changes to Terms
We may update these Terms from time to time by posting the new version on this page.
14. Contact
Mastermind Digital
Email: contact@mastermind-digital.com
Phone/WhatsApp: +60 17‑455 7001
Address:
Malaysia :
Work Loc , 75-1, Jalan USJ 21/10, USJ 21, 47630 Subang Jaya, Selangor, Malaysia
Bangladesh :
53 কারওয়ান বাজারহাসান প্লাজা,(এটিএন বাংলা নিউজ চ্যানেল এর বিল্ডিং),
লেভেল-২ (North side)কারওয়ান বাজার,
ঢাকা
